Returns & Exchanges
We want you to love your Elizabeth Scarlett treasures, but if you are not completely satisfied, we offer a 30-day window for returns on all unused items in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original velvet pouches and shipping box, ensuring all tags remain attached and the product is in pristine condition.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it securely to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing